Frustrated and still confused, I expected better clarity
I was really hoping the billing and payment details would be more straightforward, but honestly, they left me guessing most of the time. The sign-up process had some explanations, sure, but when it came to the invoicing and payment methods, the information felt scattered and unclear. I had to keep contacting support just to figure out basic things like when payments were due or how updates affected fees. It's often vague whether automatic updates add costs or what exactly they cover. The telephonic support is okay; I give them credit for getting back, but the answers were sometimes long-winded without clear resolutions. Overall, the billing setup seemed unnecessarily complicated, leaving me annoyed. At least the software itself didn’t crash or cause me to redo payments due to errors, so I suppose that was one plus in this otherwise disappointing experience. Still, I expected clearer details upfront, so this was a letdown.