Frustrated and lost: support was nowhere to be found
I tried to get help more than once but honestly, finding any real assistance was like chasing shadows. I thought the software would be a lot more intuitive, but I hit issues with the dialer and database that I couldn’t fix on my own. So I looked for support options. The website promised telephonic support and priority assistance, but the information on how to connect wasn’t obvious at all. It took way too long to find a phone number or any kind of contact. Even when I found some links, the answers there didn’t cover what I needed and didn’t seem up to date. The automatic updates didn’t fix my problems, and I still felt stuck. It left me doubting if I misunderstood something about the software or if it simply wasn’t ready for my use case. The sign-up and payment part was fine, but when issues come up, not being able to get straight help is frustrating and makes me question continuing.