Frustrated and disappointed - could not get support when I needed
I honestly did not have a good experience with the telephonic support or communication. Whenever I faced issues in using the dialer or accessing updates in the software, reaching out for help turned out to be quite a hassle. It felt like the responses were delayed or sometimes incomplete, leaving me stuck without a clear solution. I keep wondering if I’d need help again next time, and that just makes me anxious. I don’t feel confident that the support team would be able to assist me properly given how things were the last time. I even tried to use the database features and had trouble figuring some things out, but the guidance was lacking. I appreciate that the software tries to update automatically, but without proper support, it becomes difficult to troubleshoot. Overall, it’s quite frustrating how communication was handled since understanding the invoicing and payment was not very straightforward either. I’m considering whether I want to continue using this service if help isn’t readily available because support really matters when you rely on software for your work.