Frustrated and confused by how much I had to figure out myself
I was really hoping the payment and billing system would be straightforward, but honestly, I ended up spending way too much time trying to understand it all on my own. The invoicing process wasn't as clear as I expected, and I had to dig through multiple sections just to figure out how to make a payment properly. There were no clear step-by-step instructions, so I kept guessing whether I was doing it right or not. When I did manage to make a payment, I wasn't confident if the invoice reflected everything correctly, since the updates seemed delayed or missing some details. I even reached out for help, but the support was slow to respond and didn't provide detailed answers, which only added to my frustration. It felt like I was navigating a maze without a proper guide. I wish the whole billing and payment part was a lot more user-friendly with better explanations upfront. Having to sort out these issues mostly by myself was quite disappointing and really stressed me out during onboarding. This is why the whole experience left me feeling quite frustrated and I honestly didn't expect to struggle this much with something so essential.