Frustrated again - support just isn’t what I hoped
Having dealt with different support systems before, I have to say WFHI's telephonic help left me feeling tired rather than helped. The tone was polite, but it felt like I was repeating myself a lot, explaining the same basic issues with the software’s dialer and database. Compared to what I’m used to, responses were slower and sometimes too generic. It’s like they have a script and don’t quite get where the real pain points are. The priority assistance promise sounded good but didn’t deliver much faster resolutions. They do update the software automatically, but that sometimes changes things without notice, requiring another call to support. I admit the payment and invoicing process was straightforward, which made sign-up smoother, but overall the communication left me feeling weary and like little was really solved. It’s on me to figure out workarounds too often, so honestly this is tiring when all I want is a reliable setup that won’t constantly need hand-holding. I can't recommend the support as better than others based on what I’ve seen so far.