2 out of 52 of 5Unverified experienceSoftware and access
Frustrated again, probably won’t avoid needing support
Honestly, using the software felt frustrating from the start. The access process was not straightforward, and I ran into several roadblocks. The interface sometimes froze and the dialer wouldn’t connect properly. I doubt I’ll figure out these glitches next time without some help. Support was manageable, but mostly I felt like I was left to solve problems myself. The database integration wasn’t seamless, and the automatic updates occasionally reset some setups which I had to redo. The invoicing and payment procedure was fine and didn’t add to my issues. Overall, this left me feeling I’ll be relying on customer support again soon, because the software isn’t as intuitive or reliable as I expected. It’s workable, but only with assistance.