Frustrated after figuring out so much on my own
I was quite excited at first to try the WFHI software and training tools, but my excitement quickly turned into frustration. The sales process was quite minimal and didn’t prepare me well. I expected more guidance or at least clearer documentation, but I found myself having to work out most things for myself. The onboarding material was too generic and lacked details on configuring the calling tools and database features according to my specific needs. Even the sign-up and invoicing process felt complicated because there was no straightforward walkthrough. Although automatic updates happened, I was not informed properly about what changed or how it impacted my workflows, which led to lots of trial and error. I reached out to telephonic support hoping for help, but feedback was slow and not always helpful. Overall, my experience was characterized by feeling lost more than supported, and the software just did not work seamlessly for me right away. I had to spend much time just to make the basics function, which should not have been the case with a paid service promising ease of use.