Frust hua support dekh ke, disappointment hai
Maine socha tha support system acha hoga, par jo mila woh mera expectation se bilkul alag raha. Jab bhi maine telephonic support contact kiya, response time slow tha aur baat karne wale log mere issue ko asaani se nahi samajh paaye. Clear explanation ya timely solution nahi mila. Jo promises diye gaye the pehle, unke hisaab se support hona chahiye tha. Phone pe baar baar details deni padti thi, aur feedback lena mushkil tha. Software ke automatic updates ke baad kuch features sahi se kaam nahi kar rahe the, par is par proper guidance nahi mili. Ye baat mujhe bahut frustrate kar rahi thi kyunki main expect karta tha ki ek paid software ke liye priority assistance better hoga. Invoicing aur sign-up bhi thoda confusing laga, par sabse bada problem support tha jo mera kaam ruk gaya tha. Is wajah se, mujhe lagta hai ki communication system improve karna bahut zaruri hai taaki customer ko bar bar pareshaan na hona pade.