Friendly and efficient support, though a bit different from before
Having used other remote workflow software before, I was curious how the support and communication would compare here. The telephonic support was quite friendly and the people on the line seemed genuinely willing to help, which felt like a step up from my prior experience. They guided me patiently through the setup and also helped troubleshoot issues related to the dialer and calling tools, which I appreciated during my workweek. On the flipside, the response times sometimes lagged a little, especially during busy periods, making calls occasionally take longer to get connected than I expected based on my previous providers. The follow-up emails and updates were clear, however, which balanced things out somewhat. So if I put the good and the bad side by side, I’d say this service is more personable and supportive, but occasionally a bit slower in direct communication than some other services I have dealt with. Still, overall, the support experience made me feel taken care of even though it wasn’t perfect in speed.