Frequent delays in support responses ruined daily use
I was hoping the telephonic support would ease my troubles with the WFHI software, but over the course of the working week, I found it to be slow and inconsistent. Each day, the dialer and calling tools lagged, which interfered with my basic workflow. When I reached out for help, responses from support were often delayed by hours or even a full day. This delay meant the issue wasn't fixed promptly, causing more interruptions to my routine. I also found that the database feature did not integrate smoothly with my existing setup, making it harder to track contacts as I wanted. The automatic updates sometimes reset my preferences without warning, adding to the frustration. Throughout, the invoicing and payment process was straightforward to set up, but the ongoing software reliability issues overshadowed that. In my experience, the communication from WFHI did not meet the daily operational needs I expected, so unfortunately, the software just did not work well enough for me to rely on it for remote workflows.