Frankly, I found the software very confusing from the start
From the minute I logged in, I struggled to find the features I needed for my workflow. The interface was not intuitive — I clicked on several menus but the options were either missing or buried deep under confusing labels. I tried to access the database and calling tools but couldn’t locate them easily and ended up wasting a lot of time searching. The dialer integration was unclear and nothing seemed to update automatically as promised; each time I thought I was making progress, I hit a roadblock with the software not responding as expected. When I called telephonic support, the wait times were long and the responses didn’t directly resolve my confusion. Even with multiple attempts, I couldn’t get clear guidance on where to find invoicing or payment history within the dashboard. The training materials felt outdated or irrelevant to the version I was using, which only added to my frustration. Signing up and paying went okay but that’s the only part that was straightforward. I wanted a quick setup and easy access to tools, yet this experience only delayed my work and left me feeling stuck. Overall, this software did not meet my needs and I won’t be continuing with it because the difficulty in even locating core features was just too high a barrier.