Four days and still waiting for clear answers
I have to be blunt about the support experience: it took four days before I got a somewhat clear explanation for the problem I raised. The responses were often vague and sometimes contradictory, which meant I had to repeat my issue multiple times with different people over telephonic support. On the plus side, their staff did seem polite and willing to help eventually. However, the lack of straightforward communication was frustrating, especially when I needed to understand the updated features and how to use the dialer properly. Training documentation helped a bit but didn’t cover the specifics of my problem. The payment and invoicing system ran smoothly, so I can’t complain there, but for something as important as support clarity, I expected much better. Overall, the waiting time and unclear explanations made the process unnecessarily longer and more difficult than it should have been. Given the priority assistance availability, I thought it would be faster. I’m still using the software, but the support side definitely needs improvement in communicating clearly and promptly.