found what i needed but sometimes hard to navigate
The support system was a mixed bag for me. On one hand, it was easy to find telephonic support contact details and getting through was simple, which I appreciated. The staff I spoke with were polite and offered helpful guidance for the dialer and database features. However, sometimes locating specific resources or documentation in the portal wasn’t straightforward and I had to spend extra time searching. The onboarding flow generally went well but navigating the billing and payment instructions online felt a little confusing at moments. Automatic software updates were seamless and didn’t require any intervention from me, which was a big plus. I'd say the good definitely balances out the frustrating bits and overall I’m glad with the experience so far. It’s like you get both ease of support through calls and some bumps in finding the info independently.