Found what I needed, but not really easy
The support and communication with WFHI was somewhat challenging. I spent a considerable amount of time trying to navigate through the help resources and the interface because it wasn't very intuitive. Although there was telephonic support available, the hold times were longer than expected and sometimes the responses weren't directly addressing my concerns. However, I must say that once I reached a representative, their tone was polite and they tried to assist as best as they could. The documentation was fairly generic and didn't always match the software version I was using, making it harder to find solutions quickly. I appreciate that updates happen automatically, but they sometimes altered features without clear notice, which added more confusion. The invoicing and payment process was straightforward and easy to comprehend, which was a relief amidst the rest of the unorganized experience. I would say that while I managed to find the information I needed eventually, the process was slow and required more patience than I initially expected. Maybe if the support team had more detailed FAQs or quicker response times, the experience would improve. But in the current state, it's a mixed feeling because I got help when needed but at a cost of time and effort. So overall, reaching the desired outcome was possible but the path wasn't the smoothest one.