Found what I needed, but mostly had to dig a lot
The training and onboarding process wasn’t the smoothest from the start. I remember clearly when I finally found the section about using the dialer tools; that part was detailed and straightforward, which helped me actually begin making calls effectively. However, the rest of the training felt fragmented and sometimes scattered across different modules which made it difficult to piece things together easily. I kept scrolling through various screens and videos hoping to find a specific answer or instruction, but it was rarely instantly clear where to look next. All in all, while I eventually got a grasp on how to navigate and use the software for basic tasks, the path to that understanding was slower than it should have been. Documentation was somewhat inconsistent, and I often found myself confused about the sequence of training steps. There was one part of the onboarding that really worked for me: the welcome tutorial that introduced the database feature was concise and informative. Beyond that, though, I had to rely a lot on trial and error or on contacting support. So the end result is that I can use the essential features, but the overall experience in finding and accessing training content left much to be desired. It could be a lot better with clearer guidance.