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WFHI review

Found what I needed but it wasn’t always straightforward

3 out of 53 of 5Verified customerTraining and onboarding

Found what I needed but it wasn’t always straightforward

When I started the training and onboarding process, I was hoping it would be pretty straightforward to find the resources I needed to get started quickly. At first, I was able to locate some of the basic guides and videos okay, but then things got a bit confusing as I progressed. Some modules seemed to link out to other materials that weren’t immediately obvious in their placement, so I had to circle back and spend a good bit of time searching again. It felt like the interface wasn’t entirely intuitive, which made me wonder if I was missing something. Still, I managed to get through the onboarding session with enough support from the tooltips and the FAQ section. Looking back, the main thing I’d say is that the navigation could be clearer, since I did spend more time than expected just trying to find what I needed. But, having said that, once I found the key content, the training itself was fine. So overall, I got what I wanted eventually, though the path there felt meandering at times, and I think that’s worth improving for future users.

Riddhi KharadeJharkhand, IndiaExperience: Published:
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