Found what I needed after a lot of digging
I generally had a hard time navigating the WFHI system when I first signed up. The onboarding screen promised a smooth setup, but I kept hitting dead ends before arriving at the right features. It took multiple calls to their telephonic support to clarify where to find the dialer settings and how to manage the database. Fortunately, the staff on the phone were patient and answered my questions without rushing. However, the knowledge base felt poorly organized, and I often ended up searching for the same information repeatedly. Automatic updates sometimes changed the interface, which was a surprise and a minor annoyance since it wasn’t clearly communicated to users beforehand. On the positive side, the invoicing and payment process was straightforward and clearly outlined in emails, which saved a fair bit of time. Overall, while I eventually got access to what I was looking for, the ease of finding needed tools leaves much to be desired, and I hope the workflow becomes more intuitive in the future.