3 out of 53 of 5Verified customerSupport and communication
Found support eventually but missing details
Accessing support was a mixed bag for me. At one point, I needed help navigating the database feature, and the telephonic support was able to guide me through that part clearly and patiently. That was reassuring since I felt stuck otherwise. However, I often found it difficult to locate specific resources or troubleshoot guides within the software interface itself. There wasn’t a centralized place where all my questions could be answered easily. Automatic updates sometimes changed workflows without much notice, which added to my confusion. I wish the communication about these changes had been more proactive. The initial onboarding training helped, but it did not prepare me fully for the quirks I encountered later on.