found some things better but overall same as previous tool
I’d say the experience with this software ended up pretty mixed compared to what I’d used before. On one hand, the database feature was definitely more user-friendly and the automatic updates worked in the background without causing any downtime, which was a relief. The dialer has some handy options, but I found a few calls dropping randomly which is a step back from my earlier tool. Onboarding was simpler this time, so setting up was less frustrating, especially thanks to the training videos. However, the billing system seemed less transparent than the last provider I used, and invoicing wasn’t as straightforward which meant some extra follow-ups from my side. All in all, I wouldn’t say it’s an improvement across the board but some parts did feel like a step forward. So, I’m going to keep using it for now but not completely sold yet.