Found some features easily, others not so much
I expected the software to let me quickly locate the tools I needed for setting up remote calling workflows. In practice, the initial dashboard was somewhat clear, and I could identify the calling and database features without too much trouble. However, when I tried to access training resources, it was not as straightforward as I had anticipated. The menu layout wasn't intuitive for that part, which caused me to spend extra time searching. On the positive side, the signup and invoicing steps were as expected, straightforward enough given the information available. So, some elements met expectations well, while others slowed me down. The automatic updates ran in the background and didn’t interrupt any of my setup tasks, which was a plus. Overall, I am left with a mixed impression because the software was both easy and difficult to navigate at different points in my first week using it. I could explain the calling tools adequately to my team, but onboarding materials needed more clarity. This balance of delivery and gaps is the main reason for my middle rating.