Found Onboarding Unclear and Frustrating, Didn't Flow Well
The training and onboarding experience with the WFHI software left me feeling quite confused and frustrated. Initially, I was optimistic, hoping the onboarding would clearly explain each step, but I found the instructions were somewhat vague and didn't guide me smoothly. I started with setting up the calling tools but wasn’t provided a detailed walkthrough; the process felt rushed, and I had to guess certain configurations. Then, when moving on to the database feature, the explanations grew even more technical without additional clarification, which made me stop and backtrack several times. Automatic updates sometimes changed interface elements with no heads-up, adding to my confusion. The invoicing and payment process was the only part that I found reasonably straightforward, with clear steps and timely confirmations. Overall, I would tell a friend that the onboarding wasn’t user-friendly, and unless you have some prior experience or patience to figure things out by trial, it might be a frustrating start.