Found more than I expected but still a couple things missing
Before purchasing, I expected it would take a lot of effort to sort through all the training materials and set up the dialer and database features. However, the user interface was surprisingly intuitive, making it easier than anticipated to browse the modules and even handle call workflows. The signup and payment mechanisms were straightforward and transparent, which wasn’t something I fully anticipated. That said, I did run into some confusion where instructions overlapped or seemed outdated during onboarding, which slowed me down a bit. Also, while the regular software updates kept improving functionality, occasionally I noticed small discrepancies when launching the calling tools after an update. Telephonic support was easy to reach during working hours, which was very helpful, though I wish they had extended hours as my schedule sometimes doesn’t align perfectly. Overall, the product and support exceeded my expectations with a few areas for improvement that, if addressed, could make it ideal for my needs.