4 out of 54 of 5Verified purchaseSupport and communication
Found more than I expected, but a small glitch stood out
I was really surprised by how accessible the telephonic support was when I ran into some questions. The ease of reaching them and the patience they showed was better than I anticipated. Navigating the software’s communication channels wasn’t complicated, which helped me find answers fairly fast. However, I did notice that the search function for their help articles could use some improvement since it sometimes gave irrelevant results. The invoicing process went smoothly, and I liked that automatic updates didn’t interrupt my workflow. Overall, while there was a minor hiccup with the documentation search, the support’s approachability and response speed stood out the most for me.