Found it hard to locate the support I needed
At first, I tried navigating the WFHI support resources to resolve some issues with the dialer feature, but the sections weren’t clearly marked. I spent some time clicking through FAQs and help guides, hoping to find something relevant. The moment I thought I found useful advice, I found the article was outdated or didn’t fully address my problem. Contacting telephonic support was not straightforward either; I had to wait through a menu and was transferred multiple times before reaching the right department. It was only after pushing through these steps that I realized they did have priority assistance available, but this wasn’t clearly communicated in the beginning. While the support staff once I connected were courteous, the process to get there was confusing and slow. In other words, the point where it clicked for me was quite late, well after I had lost some confidence. I expected finding help to be simpler, especially for urgent technical problems.