Found enough but not without some hassle
When I first looked into the software, I expected the information to be straightforward to find based on what the website suggested. The onboarding flow promised an easy setup, and I was hoping to locate the database and calling tools quickly. However, while the main features like the dialer and updates were relatively accessible, some parts of the training and support documents were not as evident as I thought. It took a bit of trial and error to get the dialer working the way I wanted across my workflow, and sometimes the automatic updates disrupted the settings I had set. On the plus side, the telephonic support was available and did help clear some confusion, though not immediately on every call. Invoices and payment processes were clearly presented, but it took a couple of calls to understand the subscription terms entirely. Compared to other software I've tried, this one has potential, but it could improve on guiding new customers better through the setup, especially the integration of the database into day-to-day usage. There's definitely a balance between what I was prepared for and what I actually experienced. While I managed to get most things working, it could have been less of a back-and-forth to reach that point. Overall, I’d say it worked but with room for improvement in onboarding clarity and ease of finding detailed help directly in the interface.