Follow-up demos were helpful while first try had missing bits
My experience with the sales and pre-purchase process was mostly positive, though it wasn’t perfect from the start. Initially, the demo didn’t cover some features I was most interested in, which left me unsure about whether the software would fit my needs. However, after raising these concerns, the sales team scheduled follow-up sessions that were more detailed and addressed many of my questions. The invoicing process also proceeded smoothly afterward, and I felt the overall communication improved with time. One specific thing that stood out was how quickly they arranged personalized explanations after I pointed out missing details. That made a big difference to my confidence in the platform. The day-to-day interactions beyond the initial demo were friendlier and fairly responsive. So while I can’t say it was perfect at first, the improvement over time earns it a solid rating from me.