Fixing bugs was slower than expected but they got there
When the dialer stopped responding midway through the week, I called support right away. Their telephonic response was prompt, which was good, but the solution took longer than I had hoped. Instead of a quick patch, I had to follow detailed troubleshooting steps that were sometimes confusing. Eventually, they did fix the problem, and regular updates ensured the software stayed stable afterward. The automatic updates themselves worked well, applying smoothly without interrupting my work. I appreciated that invoicing and payment processes were straightforward and reliable too. However, the waiting period before resolution was the main downside. The onboarding and training were fine, giving me enough direction to begin using the system before the glitch occurred. Despite the speed issue with support handling the glitch, the eventual fix improved my confidence in the product. In summary, the moment it clicked was after the problem was resolved, showing their commitment to maintenance despite the slow pace. The workflow tools, compared to what I tried before, are solid but support response could be faster when things go wrong.