Fixed issues took more effort than I expected
I found that when problems arose, resolving them took quite a bit of effort on my part. It wasn’t exactly difficult to contact support initially; the telephonic options were clear enough. But once they had my call, I often had to explain my situation multiple times, which was tiring and a bit frustrating. The pace of communication felt slow, and I was left waiting longer than I hoped before getting follow-up details. On the positive side, I can say their automatic updates didn’t cause additional issues or downtime, which was reassuring amid difficulties. The sign-up and payment process was smooth, so at least the basics were well managed. What I struggled with mostly was support responsiveness and how efficiently they managed cases when things went wrong in the software. It felt like the burden was too much on me to keep pushing until a resolution came through. I don’t think the experience was entirely negative, but the time and effort required are definitely worth mentioning for anyone considering this offering.