Fitting work hours was missing
I found that the software did not really align with the specific hours I work each day. During the onboarding process, I expected a better fit for my remote schedule. The dialer and calling tools had default settings that were too rigid and did not accommodate breaks or flexible timings. While the database feature was functional, it did not offer customization for work time preferences. Automatic updates mostly ran smoothly without interfering, which I appreciated. However, telephonic support was not always available when I needed help, especially outside the typical 9-to-5 window. The sign-up and payment process went without issues and was clear, but the main concern remains: the system's lack of adaptability to my variable hours. This made managing my remote workflow somewhat challenging, as I had to manually adjust things often. Overall, the product has its merits, especially in the database and updates, but it fell short of adapting properly to the hours I set for myself, which was a key thing I needed.