Fitting my work hours was more challenging than expected
Reflecting on my experience, I found that aligning the software's features and training schedules with the hours I actually work was harder than I had anticipated. Although the sign-up and billing process itself was clear and without issues, the actual onboarding and training didn't quite fit well into my available time slots. I had to put in considerable effort to access and use the calling tools and dialer during my work hours, as updates and features sometimes clashed with my preferred timings. The database seemed helpful but required extra time for setup that I found difficult to manage. Telephonic support was available but reaching them at suitable moments proved challenging, which delayed resolving some queries. In hindsight, the system seemed designed for a more rigid schedule, and this mismatch made it a taxing experience to balance alongside my current commitments, though certain aspects like software updates worked reliably.