Fitting hours not matched at all
The sales and pre-purchase experience really left me disappointed because there was a big disconnect between what was promised and my actual working hours. The software seemed good on paper, but when I checked its availability according to my schedule, it didn’t fit well. The sign-up and demo process was fine, but it did not take into account the real flexibility people might need. I found the onboarding flow slow, and the dialer tools weren’t really customizable for my time slots. In the end, I felt like the whole thing just wasn’t designed for people working at odd hours like me. The training didn’t address these timing constraints either, which added to frustration. Overall, felt like a mismatch that made me question using this software at all, which is a big down for me. Only the payment process was smooth, but that wasn't enough to make up for the rest.