fitting hours is a bit mixed, honestly
I use the support mostly during my working hours and it’s been a bit of a mixed bag. The telephonic help is usually responsive but sometimes when my work hours end, I get delays in response which can be a pain if something urgent pops up. Training sessions are scheduled sessions mostly but they don’t always perfectly sync with when I am free to dive deep. The software updates are automatic and that’s a plus because I don’t have to interrupt my schedule manually for that. The database system fits well with my daily workflow since I mostly access it during regular hours but the dialer can glitch a bit if I am working late. Overall it’s good enough to keep operations running smoothly, but there’s room for improvement to better align support availability and training timing with actual work hours. Honestly, if support and training were more flexible with timing then it’d be perfect for those with varying schedules like mine. As it stands, I juggle it all but still find value in the tools.