Fits part-time hours but less so if your schedule varies a lot
The support hours provided by WFHI mostly aligned well with my typical working schedule, which is mostly mornings and early afternoons. During those hours, I found telephonic support easily reachable, and the responses were practical and timely enough to cover my ongoing use of the dialer and database. Occasionally, I needed assistance outside these hours but found the availability limited, which was less convenient. For professionals working regular Indian business hours, this setup delivers adequately; for those whose work hours fluctuate widely or falls into late evenings, the support window may not suffice. The software itself worked smoothly during supported hours, and automatic updates kept features current without intervention. The invoicing and payment processes were also clear and straightforward within this structure. So, to summarize, it's a suitable service if your support needs fit within their operating hours but might be a drawback for more irregular schedules.