Fits my hours, but not without issues
I have tried to rely on their support and communication channels to get help matching the software availability with the hours I actually work. Some days it felt like the hours fit well enough for me to do my calls and database work without interruptions. But at other times, the support agents or automated messages wouldn't respond exactly when I needed them, which was annoying because I had to revise my work schedule on the fly. It almost seemed like the communication system was designed without proper consideration for the varied hours folks have to work in a remote setting. On balance, I did receive some assistance eventually that allowed me to carry on with the calling tools and dialing feature without major glitches, but waiting times and unclear responses did cause me to lose productive time frequently. I wish the onboarding was more aligned to individual work hours upfront, minimizing the back and forth with customer service. Unfortunately, the balance between availability and the need for prompt support isn't achieved consistently, and that makes me wary of fully trusting this platform for sensitive tasks. Yet, when the support matched my working hours, it was decent enough to keep going.