Fits flexible hours better than fixed shifts
I found the training and onboarding setup to be a bit mixed in its fit with my actual working hours. When I first signed up, the onboarding overview was informative but scheduled during a time that clashed with my usual work rhythm, so it felt a bit rushed. The training modules themselves were well-organized and covered key points that helped me understand how to use the dialer and database features efficiently. I especially liked how the training was divided so I could pick times to complete each section, which suited my irregular hours. However, some of the live support calls and telephonic help services seemed more focused around standard business hours, making it tricky to reach help when I needed it outside that window. Automatic updates rolled out seamlessly without much disruption, which I appreciated. For someone with a regular 9-to-5, this might feel fine, but if your hours are irregular or late, you may find the support a little less accessible. Payment and invoicing were clear and quick which was a plus. Overall, it’s decent for flexibility but could improve on support availability for those off normal schedules.