Fit with my work hours okay, but timing info could improve
I found the sales and pre-purchase phase practical because it suited the hours I actually work. Their communication, including telephonic support availability, mostly matched my schedule, which helped me stay on track during sign-up and the early software use phase. However, the timing information about when training sessions and automatic updates would occur was sometimes unclear, meaning I occasionally had to adjust my day unexpectedly. The database feature integrated reasonably well with my workflow, but managing call times with the dialer could have been explained better regarding actual availability windows. In general, the setup did the job of fitting my hours but left some space for improvement in communicating time-related details better. So I ended up balancing what worked against what could have been smoother about schedule coordination.