first stuck moment was when i didnt find the right doc
So initially I thought the onboarding process would be super simple but it wasn’t exactly the case. It took me quite a while to find the specific training material I wanted. The software had a lot of info but not all of it was well categorized, so I ended up searching through some irrelevant guides before I found the one that explained the dialer setup clearly. Once I got that though, it was smooth sailing and the rest made sense pretty fast. The database feature was a bit confusing at first because there were some steps missing from the training videos to connect it properly with the calling tools. On the other side, the automatic updates came through quietly and worked fine so I didn’t face disruption there. Overall, I wouldn’t say the whole thing clicked for me immediately, but after some trial and error and a couple of help calls, it started to become manageable and felt like I was finally getting the hang of things. Some parts were definitely better documented than others which made the journey uneven for me as a new user.