finished onboarding, should be fine next time
The training and onboarding took a couple of sessions but by the end of it I understood how to use the dialer and manage the database with ease. I liked that the training didn’t feel rushed which makes me think I probably won’t need to ask for help again next time I start up the software on a fresh device. Some parts of the interface are a little confusing to start with, and there were a handful of features that needed me to check the support line once or twice. Overall the automatic updates happened smoothly in the background and I didn’t face interruptions during work hours. The invoicing was clear to me, and I appreciated that the payment process was straightforward at sign-up. I feel fairly confident moving forward but it might be worth having a refresher if the software gets more complex. For now, I think I’ll manage with what I’ve learned, and the dialer worked smoothly in calls all week which helped a lot in real-time tasks. So far so good, I’ll see how it goes after a few weeks of use.