Finding what I needed was way too difficult
I expected the sales and pre-purchase information to be clear and easy to navigate, like most software platforms nowadays, but that definitely wasn’t the case here. Trying to find the exact details about what was included with the software and training took much longer than I anticipated. The website and documentation felt scattered, making it hard to pinpoint how the calling tools worked or what kind of telephonic support was available after sign-up. I had to reach out multiple times to get basic information that I thought should have been upfront. The invoicing and payment process was similarly confusing, with unclear links and no straightforward explanation. Compared to other services where everything is streamlined before purchase, this felt quite difficult. I hoped for a smoother user experience before even getting into the software itself but was disappointed by how much effort it required just to get started.