Finding what I needed was tough, but the call tools were decent
I was trying to navigate through the software to find all the features required for my workflow, but frankly it wasn’t very easy. The dashboard felt cluttered sometimes and the search function didn’t always bring up exactly what I was looking for. That made setting up the calling tools a bit frustrating because I had to hunt around for options and buttons which weren’t very intuitively placed. That said, I must admit the dialer itself worked fine once I got it set up, calls connected clearly and the database updates happened automatically as promised. It’s just that the path to reach those functional parts was more complicated than I expected, which slowed down my initial progress and made me unsure if I was doing it right. The support team was reachable but didn’t always provide clear directions to shortcuts or tips for easier navigation. Overall, I guess the strength was in the reliable calling performance, but I wish finding my way around the software was a clearer experience from the start.