Finding what I needed was mostly fine but not flawless
Overall, I found it fairly easy to locate the resources and help I needed on the platform, which was a relief when I first began exploring. The training sessions and onboarding flow provided a clear enough roadmap to get started quickly. However, at times, the support documentation wasn't as detailed or straightforward as I hoped, which meant a few extra calls to clarify certain features, especially concerning the dialer and software updates. While telephonic support was generally helpful and showed priority assistance at times, navigation within the help sections could improve for better self-service. So, the good aspects like solid help through phone and structured training balanced out the frustration of digging around for information. Overall, the experience was positive but leaves room for making the platform even more user-friendly in guiding newcomers efficiently.