Finding what I needed was more work than it should have been
I’ve been through the training and onboarding multiple times trying to get comfortable, but honestly, it felt like a lot of effort just to find the right bits of information that would help me use the software effectively. The modules covered a wide range, from the dialer setup to database management, but not everything was easy to locate or logically ordered. It seemed like I had to guess where to look, which made the process slower and more frustrating than necessary. The automatic updates were nicely done and didn’t disrupt my flow, but the training itself could have been more user-friendly in guiding me through essential features without unnecessary searching. Support was okay when I reached out, though I wished I hadn’t needed to call for some of the basics. The sign-up and payment side was straightforward enough, but it didn’t help with the learning curve. For me, the training and onboarding required more effort and persistence than expected, and it took repeated attempts to really get a sense of the workflow that felt natural.