My experience during the sales and pre-purchase phase took longer than I anticipated, mostly because

My experience during the sales and pre-purchase phase took longer than I anticipated, mostly because

My experience during the sales and pre-purchase phase took longer than I anticipated, mostly because the information available wasn’t always easy to locate. Although the sign-up and payment process was fairly straightforward with clear invoicing, finding detailed explanations about the calling tools and the database software required several visits to the site and some back-and-forth with support. The training module was helpful once I got to it but getting there involved extra effort beyond what I would have preferred. Automatic updates were working fine and didn’t disrupt my learning process, which was a positive. The support team was responsive when I finally connected with them, but this came after some delay in figuring out the initial setup. Overall, I think the system has potential but could benefit from more accessible pre-purchase resources and a clearer onboarding flow to improve the user experience and reduce the time needed before starting use.