Finding what I needed: Some good, some not so good
When I first started using the WFHI platform for managing remote workflows, I found the sales and pre-purchase information partly helpful. The initial sign-up process was straightforward, and getting an overview of their software offerings was fairly easy. However, digging into the details about specific features like the calling tools and the database was sometimes confusing and required extra clicks. The training information was presented decently, but not all aspects of onboarding were clearly explained early on. On the positive side, the invoicing and payment steps were clear, making the setup more manageable. That said, some automatic updates seemed to change things without much notice, which occasionally disrupted the flow. Support was available, but I felt the prioritization of assistance could improve during busy periods. Overall, the experience was a mix: it wasn’t entirely smooth, but also not frustrating enough to give up. I appreciate that the platform had useful tools, yet some aspects like clarity and update communication could use work. Hopefully, these will improve as they continue developing the software and training materials.