Finding what I needed required some work
When I first approached WFHI's sales and pre-purchase process, it felt somewhat mixed in terms of ease of finding required information. There was one specific moment that really stood out: during the exploration of the database feature, I found an unexpectedly clear explanation within the software's help section that answered a pivotal question I had about managing remote workflows efficiently. That was a good experience because it saved me from unnecessary back-and-forth. However, beyond that moment, I found the overall navigation of sales documentation and access to training details somewhat vague and lacking clarity. The sign-up and invoicing information was scattered, so I had to try various sections just to get a clear overview of the payment process. This part could definitely use streamlining. Despite this, once I got past those initial hurdles, the training and calling tools seemed to fit reasonably well with what I was looking for. It wasn’t perfectly smooth, but with a bit of patience, the process did eventually cover the essentials quite well. All in all, it took some effort but was manageable.