Finding what I needed felt unnecessarily complicated
The whole billing and payments process felt unnecessarily complicated and drawn out. It was not easy to locate detailed information about invoices or payment schedules, even after attempting to navigate your software multiple times. The documentation left out some details that I consider essential, and I was forced to reach out to telephonic support. While the support team ultimately helped me, the back-and-forth consumed more time than it should have. This added frustration impacted my overall experience negatively. The sign-up process was also not user-friendly regarding payment setup. Though I will admit that once everything was settled, automatic updates ran smoothly. However, this small positive did little to balance out the otherwise cumbersome payment experience.