Finding what I needed during training was a hit and miss
If I were to describe my experience with the training and onboarding as I would to a friend, I’d say it was a bit of a hit and miss. The structure of the training was decent enough, but sometimes I found it tricky locating specific information I needed quickly when I was stuck on certain features. The dashboard and calls setup were explained well initially, but when I needed to refresh my knowledge on the database features or advanced calling tools, the training materials were not always easy to navigate. It did the job, and I got through it, but it sometimes felt like I wasted time hunting for the right videos or documents. On the positive side, the telephonic support was reliably there to fill in the blanks. I can say that while training provided the essentials, finding exactly what I wanted required a little patience and trial over time. Still, it’s doable and generally got me up and running.