Finding what I needed before buying took more effort than it should have
Initially, I thought the sales and pre-purchase information would be easier to navigate. While the sign-up and payment processes were straightforward, actually finding detailed, specific information about the calling tools and database capabilities took a fair amount of persistence. The training materials were mentioned but linking to them or understanding what was included wasn’t always clear on the web pages. I appreciated the automatic updates feature, but it would’ve helped to have clearer case examples about how they impact daily use. Telephonic support was polite but sometimes didn’t fully answer my queries on the first go, meaning I had to follow up multiple times. Comparing this with other platforms I’ve looked at, the onboarding flow explanations and the actual software capabilities seemed underrepresented in the sales material, which made me spend extra time clarifying before making a decision. I do recognize the positive aspects but overall expected better upfront clarity to save time.