Finding the right training modules was smooth, but onboarding was confusing
When I first signed up, finding the specific training materials I needed for setting up the remote workflows was straightforward, which made the pre-purchase research phase less stressful. The search and categorization within the software felt intuitive, so I didn’t waste much time. However, once I actually started the onboarding process, it became a bit more complicated than I expected. The initial setup tasks were not as clearly guided as the pre-purchase navigation had suggested. Some features seemed buried under unexpected menus, and it took several attempts to fully understand how to integrate the calling tools with the database effectively. On the positive side, the automatic updates during this period did keep the system running smoothly, preventing many potential tech hiccups. Balancing these points, my experience was genuinely mixed. I appreciated certain smooth aspects but wished the onboarding walkthrough was more coherent to match the ease I experienced earlier.