Finding the right info was surprisingly tricky despite clear menus
While I expected the sales and pre-purchase information to be straightforward and easy to locate on WFHI’s platform, I was somewhat surprised by the difficulty I encountered. The menus were certainly labeled clearly enough, but I found the amount of cross-referencing required between sections quite unexpected for such a service. It seemed like I had to go through multiple screens to piece together all the details I needed, which was somewhat frustrating given the straightforward nature of my query. I didn’t run into any outright errors or broken links, so the issue wasn’t technical, but rather one of usability and organization. The training did a reasonable job filling in gaps, but I still feel that sales info could be better consolidated. This unexpected complexity slowed down my decision-making process and left me wishing for a more intuitive layout.